These Online Terms and Conditions ("Terms") apply to all orders and purchases made via the Flowers Tottenham Hale website for flower delivery across Tottenham Hale and the surrounding areas. By placing an order through our online platform, you agree to be bound by these Terms. Please read them carefully before submitting your order.
Flowers Tottenham Hale is an online retailer specialising in the delivery of flowers and related floral products. We are committed to providing residents and businesses in Tottenham Hale and adjacent areas with a reliable, efficient, and quality flower delivery service. References to "we", "us", or "our" in these Terms refer to Flowers Tottenham Hale.
These Terms & Conditions apply to all customers ordering from Tottenham Hale and nearby regions. Delivery services, terms, and product availability may vary in certain locations outside the core Tottenham Hale area.
3.1 Product Selection: To place an order, browse our website and select the desired items. Add your chosen flowers or products to the online shopping basket.
3.2 Order Details: Enter the required delivery information, recipient details, any special instructions, and preferred delivery date. Ensure that all information submitted is accurate and complete.
3.3 Checkout: Proceed to checkout. Before submitting your order, review the summary to confirm your selection, delivery address, and the delivery slot. Accept these Terms before completing your purchase.
3.4 Order Confirmation: Once your order is placed, you will receive an automated confirmation detailing your order number, selected products, delivery date, and address. This confirmation signifies we have received your order request but does not constitute formal acceptance or guarantee of delivery.
3.5 Order Acceptance: Orders are accepted at our sole discretion. We reserve the right to decline or cancel orders (even after confirmation) for reasons including, but not limited to, unavailability of items, payment issues, or suspected fraud. If we are unable to fulfil your order, we will notify you as soon as possible and arrange for a refund where appropriate.
4.1 Payment Methods: Our website accepts a variety of online payment methods, including major credit and debit cards. All payments must be made in pounds sterling (GBP).
4.2 Secure Transactions: Payments are processed securely through trusted third-party gateways. We take reasonable precautions to ensure the security of your transaction but cannot be held liable for unauthorised access arising from circumstances beyond our control.
4.3 Payment Authorisation: By submitting payment details, you confirm you are authorised to use the payment method provided. Orders will not be processed or dispatched until payment has cleared in full.
4.4 Pricing: All product prices are listed in GBP and are inclusive of VAT, where applicable. Delivery charges, if applicable, are specified during checkout. We reserve the right to adjust prices and delivery charges at any time; changes will not affect confirmed orders.
5.1 Delivery Areas: We deliver throughout Tottenham Hale and neighbouring localities, subject to the confirmation of serviceability during checkout.
5.2 Delivery Dates and Times: While we strive to deliver on your requested date, delivery dates and times are estimates and cannot be guaranteed due to unforeseen circumstances (e.g., traffic, adverse weather). Flower delivery in Tottenham Hale is generally carried out on the selected date between regular delivery hours indicated at checkout.
5.3 Delivery Instructions: Please provide specific instructions if required (e.g., safe place, neighbour’s address). If no one is available to accept the flowers at the address, we may leave them as instructed or in a safe spot, or attempt delivery to a neighbour. In such cases, a delivery note will be left or sent to inform the recipient.
5.4 Signature Requirement: Some orders may require a signature upon delivery. If we are unable to complete delivery on the first attempt, we will try to contact you to arrange redelivery or collection. Additional charges may apply for multiple delivery attempts.
5.5 Non-Delivery: If incorrect or incomplete information is provided, leading to failed delivery, charges may still apply. Responsibility for accurate delivery details lies with the customer.
6.1 Cancelling an Order: Orders for flower delivery may be cancelled or amended up to 24 hours before the scheduled delivery date without charge. Requests made after this period may not be accommodated, particularly where preparation or dispatch has already occurred.
6.2 How to Cancel or Amend: To request a cancellation or amendment, please contact our customer service team as soon as possible, quoting your order number and details. Cancellations are only effective once confirmed by us.
6.3 Refunds: Where orders are successfully cancelled within the permitted timeframe, a full refund will be issued to the original payment method. Refunds may take several business days to appear, depending on your bank or payment provider.
6.4 Right to Cancel by Flowers Tottenham Hale: We reserve the right to cancel your order at any stage due to circumstances including, but not limited to, unavailability of stock or inability to deliver. In such cases, a full refund will be processed.
7.1 Availability: All products are subject to availability. In exceptional cases where specific flowers or items are unavailable (e.g., due to seasonal variation), we reserve the right to substitute with a product of equal or greater value and similar appearance. We will attempt to inform you of notable substitutions prior to dispatch, but this may not always be possible for time-sensitive orders.
8.1 Quality: We take pride in the freshness and quality of our flowers. If the flowers or products you receive do not meet your expectations due to a fault, please contact us within 24 hours of receipt with photographs and a description of the issue.
8.2 Resolution: On verifying your complaint, we may, at our sole discretion, offer a replacement, partial refund, or full refund as appropriate. Our decision is final in relation to complaints regarding product quality or delivery.
9.1 General: To the fullest extent permitted by law, Flowers Tottenham Hale shall not be liable for any indirect, incidental, special, or consequential losses arising out of your use of our online flower delivery service in Tottenham Hale and surrounding areas.
9.2 Maximum Liability: In any event, our total liability for any claim in connection with your order, whether contract, tort, or otherwise, shall not exceed the value of the order in question.
9.3 Exclusions: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under English law.
10.1 Personal Data: We process your personal information as necessary for fulfilling your order, in accordance with our Privacy Policy. By ordering online, you consent to such processing.
10.2 Third-Party Services: Where third-party partners are involved in payment or delivery, your information may be shared only as required to complete your order or comply with legal requirements.
11.1 Content: All images, text, and content on the Flowers Tottenham Hale website are protected by intellectual property laws. They may not be copied, reproduced, or used for commercial purposes without our written consent.
12.1 We are not liable for any failure or delay to perform our obligations under these Terms if caused by events beyond our reasonable control, including acts of God, strikes, natural disasters, or supply interruptions.
13.1 Flowers Tottenham Hale reserves the right to amend these Terms & Conditions at any time without prior notice. Any updates will be effective upon posting. We recommend reviewing these Terms regularly.
14.1 These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions about these Terms & Conditions or require assistance with your order, please contact our customer service team using the website’s contact form. We are dedicated to ensuring your online flower delivery experience in Tottenham Hale meets your expectations.
Note: These Terms apply to all customers purchasing online flower delivery from Flowers Tottenham Hale, including those in Tottenham Hale and the wider surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tottenham Hale, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tottenham Hale.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
