Returns, Refunds and Complaints Policy for Flowers Tottenham Hale
Our Commitment to Fresh Flowers in Tottenham Hale
As a trusted local florist in Tottenham Hale, Flowers Tottenham Hale is dedicated to delivering the freshest floral arrangements to households and businesses in our community. We pride ourselves on exceeding expectations with our Fresh Flowers Guarantee, ensuring that every customer enjoys stunning, vibrant blooms—every time.
Fresh Flowers Guarantee and Freshness Window
Your satisfaction matters to us. That’s why we back every order with our Fresh Flowers Guarantee. When you receive your arrangement, you should experience maximum freshness, aroma, and beauty. If you follow the included care instructions, we expect your flowers to remain fresh for at least 5 days from the day of delivery. If, for any reason, your flowers do not meet this standard, please let us know promptly so that we can resolve the issue.
Damaged-on-Arrival Policy
We take great care in preparing and handling every bouquet, but if your flowers arrive damaged or not as described, we want to put things right without delay. If you notice damage or any concern with the quality of your arrangement upon receipt:
- Please notify us within 24 hours of delivery so we can investigate and arrange a prompt solution.
- Retain the original packaging and, if possible, take clear photographs of the flowers and packaging to assist with your claim.
Refund and Replacement Options
We offer flexible options to ensure your satisfaction with every order. If you receive flowers that are damaged or do not meet our freshness standard, we will provide you with the following choices:
- Replacement: We can resend a fresh bouquet to you at the earliest opportunity, ensuring you experience our flower arrangements as intended.
- Refund: If you prefer, we can process a full or partial refund to your original payment method, depending on the issue reported.
We want every customer to feel confident placing an order with us, knowing that your happiness is our top priority. Please note: Claims for refund or replacement should be made within 5 days of delivery, and we may request details about how the flowers were cared for upon arrival to help us improve our service.
Complaints Process
We strive to deliver an exceptional experience with every order, but if something hasn’t met your expectations, we encourage you to share your feedback. To raise a complaint:
- Contact us with your order details and describe the nature of your concern. Please provide photographs if relevant.
- Our team will review your complaint thoroughly and typically respond within 2 business days.
- We will work with you to resolve your issue, which may include a replacement, refund or another gesture, depending on what’s appropriate.
Your Trusted Local Florist in Tottenham Hale
Flowers Tottenham Hale has proudly served the local community for years, delivering fresh, beautiful flowers to homes and businesses across Tottenham Hale and nearby areas. Our returns, refunds and complaints policy reflects our commitment to quality, reliability, and customer satisfaction. Order with confidence, knowing you have a clear and straightforward path to resolve any concerns with your floral delivery.
